Home > Patients & Visitors > Patient Rights & Responsibilities
Patient Rights & Responsibilities
Patient Rights
As a patient, you have the right to clear and timely communications. You have the right to:
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Information about your rights before your care begins.
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Services of interpreters or assistive devices to help you in communicating.
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Have a family member or friend and your physician contacted when you are admitted to the hospital.
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Clear and complete information about your illness, tests, or treatments.
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Know the names of the healthcare professionals providing your care.
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Information about what to expect for your recovery.
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Communicate freely with others while in the hospital.
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Receive an itemized bill for all the services you receive.
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Clear discharge instructions.
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Assistance in finding more care that you may need after you leave the hospital.
As a patient, you have the right to respect and dignity. You have the right to:
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Make your own decisions about your care.
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Have someone you choose to make decision about your care if you are not able to be cared for with respect, consideration and compassion.
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Sensitive consideration of your personal beliefs and values.
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A private and confidential setting.
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Be treated ethically and humanely, including a meeting with the Ethics Committee if you so wish.
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Be free from restraints (whether physical or chemical) unless they are needed to protect you or others from injury. Restraints will not be used as a punishment or to make it easier for the staff to care for you.
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Be informed and allowed to accept or refuse any study drugs or treatments.
As a patient, you have the right to consideration for your comfort and safety. You have the right to:
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Pain control provided by hospital staff who believes it is important to help with your pain.
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Furnishings and equipment that are safe and fit your needs.
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Storage space and a locked area for your valuables.
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A safe and secure setting free of abuse or harassment.
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Be referred to community services if you feel at risk of harm.
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Receive care when you need it provided by qualified staff.
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Choose who may or may not visit you regardless of whether or not they are legally related.
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Have the presence of loved ones for comfort and support.
As a patient, you have the right to have your complaints addressed. You have the right to:
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Have complaints responded to quickly and kindly by staff members.
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A complaint and be informed of available resources for resolving disputes, grievances and conflicts.
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Patients and their families may dial “0” to request this service or ask their caregiver to help with the call.
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Have any grievances resolved quickly.
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Receive a written reply to your complaint that includes:
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A name of a person you can call.
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The hospital’s response to what happened.
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The steps taken to make things better.
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The date the grievance was completed.
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File a complaint or grievance with any of the agencies listed below even if you do not use the complaint process of the hospital
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Ohio Department of Health (ODH) 800-342-0553
TTY: 614-752-6490
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Office for Civil Rights (Region V - Ohio) 312-886-2359
TTY: 312-353-5693
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Ohio KePRO (Medicare Peer Review Organization)
800-589-7337 TTY: 877-486-2048
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Joint Commission Office of Quality Monitoring 800-994-6610
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Ohio Legal Rights Services 614-466-7264
TTY: 614-728-2553
800-282-9181 (toll free in Ohio only) TTY: 800-858-3542 (toll free in Ohio only)
Our goal is to address issues and complaints immediately, on the spot. Dial “0” on your telephone to request this service.
Patient Responsibilities
As a patient, you are responsible for telling your healthcare providers in detail about:
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Your symptoms or how you are feeling.
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Any changes you have in your symptoms or how you are feeling.
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Your past illnesses.
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Past care received in hospitals or clinics.
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All medications you are taking or have taken.
As a patient, you are responsible for assisting with your plan of care. You are responsible for:
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Asking questions about your care, treatment, and medical concerns.
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Following the recommended plan of care.
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Telling staff if you are not able to follow your plan of care.
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Understanding what may happen if you do not follow the recommended plan of care.
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Being aware of safety issues and speaking up when you have concern.
As a patient, you are responsible for reporting your pain. You are responsible for:
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Telling staff where your pain is and how much it hurts.
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Telling staff when pain treatments are not working.
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Telling staff your concerns about taking pain medicine.
As a patient, you are responsible for acting with concern for other people. You are responsible for:
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Following the rules for visiting, safety, and privacy of all of our patients.
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Cooperating with the hospital being a tobacco-free campus.
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Treating hospital staff with courtesy and respect.
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Keeping the noise level as low as possible.
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Respecting other people’s property.
As a patient, you are responsible for:
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Having reasonable expectations about your care and services.
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Paying for the services you receive.
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Providing all information requested to make sure that your bill is correct.
A copy of our Patient’s Rights and Responsibilities policy is available upon request from the Patient Registration Department.
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